Counselling sessions carry both benefits and risks. They can significantly reduce distress, improve relationships, and/or resolve other issues. However, these changes or improvements cannot be guaranteed due to many variables that affect counselling sessions. Experiencing uncomfortable feelings, as well as discussing unpleasant situations, are considered risks of counselling sessions.

Counselling sessions are 50 minutes long and take place online via video call, or face-to-face. Longer sessions, e.g. 80 minutes, are available at pro-rated fees.

Holly’s fees are as follows:
- Individual session: 140 USD / 1,100 HKD / 4,400 TWD
- Couples session: 170 USD / 1,360 HKD / 5,440 TWD
- Email counselling (per letter): 70 USD / 560 HKD / 2,240 TWD

If you have insurance coverage — either privately or through employee benefits — please confirm if your coverage includes counselling sessions prior to beginning counselling.

If Holly’s fees are a barrier, Holly has limited availability for sessions at a reduced fee. Please inquire about availability prior to beginning counselling.

Counselling is most effective when sessions happen on a weekly basis, at least in the first 4-6 weeks. Alternative scheduling requests should be discussed in the first session.

An invoice with a payment link (payable with Visa or Mastercard) will be sent to you on the day of the first session, to be settled on the same day. Thereafter, payment is processed via autopay on the day of the session, and a receipt will be sent out each time.

If you need to cancel or reschedule, please get in touch with Holly at least 24 hours before the appointment. A full fee is charged for under 24 hours’ notice of cancellation, unless the session can be rescheduled within a week’s time. This would depend on mutual availability.

If you are unable to attend a session due to sickness or an emergency that arises within 24 hours of the appointment, please get in touch ASAP. Clients are entitled to one free cancellation per year under these circumstances. Thereafter, standard cancellation procedures apply.

If you fail to attend or are 15+ minutes late to a session without notice, Holly reserves the right to charge a full fee and end the session.

If you or anyone you know are in danger or a crisis, call your local emergency hotline, e.g. 999 (HK) or 911 (USA), for emergency assistance. Other hotlines and resources are listed below:

• International suicide prevention hotlines: see www.suicide.org

• HK: The Samaritans - support for those in distress or experiencing suicidal thoughts and behaviours. Tel: 2896 0000 / English, Cantonese, Mandarin and other languages

• HK: The Samaritan Befrienders - Tel: 2389 2222 / Cantonese

• HK: Suicide Prevention Hotline - Tel: 2382 0000 / Cantonese

• Taiwan: dial 119 for emergency

• Taiwan: dial 113 for reporting domestic violence, sexual harassment or abuse / Mandarin & English

• Taiwan: dial 110 if you’re in danger / Mandarin with English available

Holly does her best to respond to emails within 24 hours, but this may not always be possible. All communication with Holly outside of counselling sessions should be done through email, and discuss scheduling and counselling content only. Instant messaging is not appropriate unless it concerns your arrival to a face-to-face session.

All disclosures that occur between you and Holly are confidential. There are two exceptions:

1. You indicate that you have a plan to harm yourself or others.

2. If Holly has any reason to suspect abuse – physical, emotional, or sexual – of a minor (16 years old and below).

Should any of these situations arise, Holly would attempt to speak with you before disclosure.

Holly is a Registered Counsellor with the Asian Professional Counselling and Psychology Association.

Holly holds a Masters Degree in Counselling from Monash University (Australia). She is a Full Member of the Hong Kong Professional Counselling Association and Hong Kong Society of Counselling & Psychology. She is an Associate Member of the Psychotherapy Society of Hong Kong, and is Mental Health First-Aid trained.

Additionally, Holly holds a Masters Degree in Film and Television Studies from the University of Warwick (U.K.) and a Bachelor's Degree in English Literature and Film from King's College London (U.K.). Prior to working full-time as a counsellor, Holly had a decade of experience in education as a teacher of literature and film, curriculum-creator and educational consultant.

At some point in your work with Holly, it may feel right to end or pause your sessions. When this is the case, you can discuss with her and agree on a comfortable timeline for this to happen. This could take anywhere from 1-3 sessions, and would depend on what feels appropriate for you.

Should you want to start a new course of counselling at a later time, you can reach out to Holly as needed.